Vermeer Support

We're still in Beta. We strongly encourage feedback, so we can build the best possible product for you.

Frequently Asked Questions

We've compiled a list of answers to common questions.

Vermeer works with most DJI drones, including:

  • Phantoms: Phantom 4 , Phantom 4 Professional, Phantom 3 Professional, Phantom 3 Advanced 
  • Inspires: Inspire 2 
  • Mavics: Mavic Pro, Mavic Air, Mavic 2

The software will work with the Matrice drones, but you will not have precise control over the camera. 

Vermeer is for anyone trying to capture high-quality aerial photos and videos for hobby or professional purposes. 

The mobile app is available on the iOS app store. The software is built using ARKit, which is supported by all iOS devices with the A9, A10, and A11 Bionic-based processors. This includes:

  • iPhone 6s
  • iPhone 7
  • iPhone SE
  • iPhone 8 and 8 Plus
  • iPhone X

The software has not yet been optimized for iPads.

Use your mode toggle to switch into sport mode. This will terminate the flight path and give you manual control over the drone.

There is no way to downgrade plans manually, in-app. Just send us a message through the billing section in our support portal.

You will need to sync Vermeer with the DJI Go app only once, to pair it with the drone. From there, Vermeer functions as a standalone app. You can design, previsualize, and then watch the drone execute the shot, without ever exiting Vermeer.

We’re still in Beta, but we’re exploring a number of future Enterprise applications through partnerships. If you’re interested in exploring a fit, email us at [email protected]

You cannot make any modifications to the flight path while the shot is being executed. You can change the camera path as much as you’d like before flying, but all customization must be done during the pre-flight planning portion of the workflow. 

Below are the lenses that are currently supported.

X7

  • 16mm
  • 25mm
  • 35mm
  • 50mm

X5s

  • 7.5mm
  • 12mm
  • 15mm
  • 25mm
  • 45mm

Using Vermeer with a lens that’s not supported could create a mismatch between the FOV in the your AR environment and the resulting shot.

The Vermeer app works in the U.S. and Canada, but it is up to the user to ensure that they’re operating the drone safely, and within federal regulations. Please take special care to never fly the drone over people. 

If you download the app in the U.S. or Canada, you will be able to use it in any foreign country, except China due to unique federal regulations.

Go to your phone’s Settings. Turn Location Services on, and scroll down to find Vermeer. Tap the app and select While Using

As long as your location can be pulled up in the 3D map, your drone will be able to physically take off. Vermeer, however, does not yet support takeoff from a moving platform.

The map is approximately 5 feet by 5 feet, and it represents one square mile. 

Want to report a bug, need technical support, or have a feature suggestion? Let us know through the form below.